Dental Practice Culture

4 Secrets to Scaling a Dental Practice

4 Secrets to Scaling a Dental Practice

Has your practice hit a profit ceiling? Do you feel stuck, frustrated, or overworked? Do you make way too little money for way too much work? Or is your practice running smoothly but you just know you it’s not reaching its full potential? If you answered yes to any of those questions, you might just…

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4 Parts of a WOW Practice Culture

4 Parts of a WOW Practice Culture

Companies across industries understand that the success of their business depends on their ability to develop amazing team members and a healthy business culture. Dentistry is no different. That’s why I dedicated a significant part of my book, Delivering WOW, to helping practices set practice goals, find and develop team members, and build a culture…

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How to Improve Team Member Engagement at Your Dental Practice

How to Improve Team Member Engagement at Your Dental Practice

  Data tells us that between 66% and 87% of workers are disengaged. Even at modest salaries, disengagement is costly. Disengaged employees are more absent than engaged employees and significantly less productive and profitable. Eventually, disengaged team members leave, adding additional costs to hire, onboard, and train new team members. One way to help improve…

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3 Ways to Build Deeper Relationships with Patients and Team Members

3 Ways to Build Deeper Relationships with Patients and Team Members

  In dental school, we learn a lot about clinical work and practice care. These are important topics, of course. They are necessary skills for performing the life-changing treatments we perform on patients every day. The treatment we can perform on a moment’s notice changes lives. It can get people smiling again after years of…

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How to Set Expectations in Your Practice

How to Set Expectations in Your Practice

We’re dentists. Many of us are also perfectionists. It’s not our fault. We’re trained to be perfect with our clinical care in dental school. But many of us expect perfection in all parts of our practice. That makes us do too much work ourselves, fearing we need to do things to ensure they get done…

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How to Overcome Fear When Building a Dental Practice

How to Overcome Fear When Building a Dental Practice

Running a dental practice can be scary. There are a lot of uncertainties we must overcome as we try to grow our practice and achieve our dreams. But it’s not easy to overcome the fear that comes from growing a dental practice. Between patient care, marketing, leading a team, and more, we have barely enough…

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How to Reduce Complaining in Your Practice

How to Reduce Complaining in Your Practice

Very little damages the culture of dental practices like creating a culture full of complaining. Whether the complaining is within the team or a team member is complaining to a manager, a practice culture with complaining as a norm should not be tolerated.  Complaints create contagious negative energy in your practice that must be turned…

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How to Earn More Responsibility in a Dental Practice

How to Earn More Responsibility in a Dental Practice

A while back I came home from the office, and my daughter asked me to pick her up some lunch. I went into a coffee shop and ordered her a ham and cheese panini. While I was waiting for the panini, my daughter’s ballet instructor came up to me. She had seen my daughter in…

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How to Build a Gossip-Free Environment in Your Practice

How to Build a Gossip-Free Environment in Your Practice

Gossip is something many dental practices deal with. Many of us experience it in our practice. It is important for all team members to be able to voice concerns and resolve problems. Everyone needs to be able to talk about and improve work conditions. They need to be able to get feedback on how to…

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How to Give Your Dental Practice a Core Value Checkup

When is the last time you reviewed your core values? Core values define who you are, who you want to be, and what your company strives for. Why Core Values Matter     Core values make running a dental practice much easier. They guide you in how you hire, fire, reward, and recognize team members.…

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