Dental Team

6 Bad Excuses for Not Delegating Tasks to Team Members

6 Bad Excuses for Not Delegating Tasks to Team Members

We all know dentists work harder than many other people, running a business, leading a team, and serving patients. Unless we delegate effectively to team members, we will live lives full of stress and burnout. Yet way too many dentists still do way too much themselves. It’s natural to roll up our sleeves and push…

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Should We Share Numbers With Our Team?

Should We Share Numbers With Our Team?

In this solo episode of the Delivering WOW Podcast, I explore whether or not practice owners should share numbers and even personal expenses with their team. Sharing practice numbers with certain team members is a great way to increase trust. And, also can empower the people you work with every day. After all, when more…

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How to Get High-Performers to Join Your Practice

How to Get High-Performers to Join Your Practice

As nice as it would be, high-performing team members don’t typically fall in our laps. We need to be intentional in finding them. Many times, they aren’t even actively looking for jobs. So, we need to be actively looking for people. We also never know when we’re going to come across a high-performer to add…

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Would You Have Put This in a Safe?

Would You Have Put This in a Safe?

I recently went to a local jewelry store with my daughter to pick out a birthday present for her friend. I thought it would be a great opportunity to find out what she would like for her own birthday. As she was looking, I told the sales-person to put whatever she liked aside. Then I…

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How to Conduct Effective Exit Interviews

How to Conduct Effective Exit Interviews

  No matter how well we recruit, onboard, and train team members, people will leave your practice. When you first start building a WOW practice, some team members will find that they are no longer aligned with your vision. As you continue, people will leave for many other reasons, too. An exit interview provides a…

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Is Your Team Frustrating You?

Is Your Team Frustrating You?

I recently had somebody reach out to me for advice on training new team members. This doctor was feeling frustrated because they had just hired a new team member and they found themselves having to repeatedly tell the new hire what to do. I understand that hiring someone new and training them over and over…

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The Secret to Preventing Employee Turnover with Dr. Paul Etchison

The Secret to Preventing Employee Turnover with Dr. Paul Etchison

On this episode of the Delivering WOW Podcast, I’m thrilled to be joined by Dr. Paul Etchison. In this episode, Paul reveals the secret to building a powerful dental team and preventing employee turnover. Paul is the author of ‘Dental Practice Hero: From Ordinary Practice to Extraordinary Experience’. The book details how dentists can grow…

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3 Reasons to Share Practice Numbers with Key Team Members

3 Reasons to Share Practice Numbers with Key Team Members

Sharing practice numbers with team members is a touchy subject for some practice owners. But it’s an important subject to consider because it can have a big impact on practice performance. I recently reached out to the members of the Delivering WOW Dental Hangout Facebook group to get their take on the issue. My questions to…

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Where to Find Rock Star Team Members for Your Dental Practice

Where to Find Rock Star Team Members for Your Dental Practice

  Building a WOW practice takes a lot of work. And if you try to do all the work yourself, you’ll never be able to do it all. Even worse, you’ll spend your days stressed and frustrated. Eventually, you’ll burn out, never reaching your full potential as a dentist or practice owner. The only way…

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How to Set Up Dental Assistants for Success

How to Set Up Dental Assistants for Success

Dental assistants are some of the most important people in your dental practice. Often the face of the practice, they are often the first people patients meet when they sit in your chair. They are by your patients’ sides throughout their time in your practice. Because of the influence they have on the patient experience,…

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