How to Conduct Effective Exit Interviews

How to Conduct Effective Exit Interviews

  No matter how well we recruit, onboard, and train team members, people will leave your practice. When you first start building a WOW practice, some team members will find that they are no longer aligned with your vision. As you continue, people will leave for many other reasons, too. An exit interview provides a…

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Are You Trusting Your Office Manager?

Are You Trusting Your Office Manager?

Once you have an Office Manager that really steps into their role, amazing things happen. This week I dive into how to empower your Office Manager, and place them in the role of a Chief Operations Officer (COO). And, it doesn’t take much to make this change. In fact, it only takes the leap to…

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Is Your Team Frustrating You?

Is Your Team Frustrating You?

I recently had somebody reach out to me for advice on training new team members. This doctor was feeling frustrated because they had just hired a new team member and they found themselves having to repeatedly tell the new hire what to do. I understand that hiring someone new and training them over and over…

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Why Every Practice Leader Should Delegate More

Why Every Practice Leader Should Delegate More

  Building a dental practice is challenging. We must deliver top-quality care to patients while simultaneously running a regulated business. For those reasons and others, many dentists find themselves stressed and overworked. Eventually, something goes wrong. The natural reaction during times of stress is to roll up our sleeves and work harder. The mindset is…

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The Secret to Preventing Employee Turnover with Dr. Paul Etchison

The Secret to Preventing Employee Turnover with Dr. Paul Etchison

On this episode of the Delivering WOW Podcast, I’m thrilled to be joined by Dr. Paul Etchison. In this episode, Paul reveals the secret to building a powerful dental team and preventing employee turnover. Paul is the author of ‘Dental Practice Hero: From Ordinary Practice to Extraordinary Experience’. The book details how dentists can grow…

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3 Reasons to Share Practice Numbers with Key Team Members

3 Reasons to Share Practice Numbers with Key Team Members

Sharing practice numbers with team members is a touchy subject for some practice owners. But it’s an important subject to consider because it can have a big impact on practice performance. I recently reached out to the members of the Delivering WOW Dental Hangout Facebook group to get their take on the issue. My questions to…

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The Power of Belief

The Power of Belief

If you want to scale your practice, you need to believe that you can. You also need to have a great team that you can trust to help you achieve practice goals and work together to build a successful and profitable dental practice. On this solo episode of the Delivering WOW Podcast, I talk about…

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4 Secrets to Scaling a Dental Practice

4 Secrets to Scaling a Dental Practice

Has your practice hit a profit ceiling? Do you feel stuck, frustrated, or overworked? Do you make way too little money for way too much work? Or is your practice running smoothly but you just know you it’s not reaching its full potential? If you answered yes to any of those questions, you might just…

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How to Do Better Endo with Dr. Sonia Chopra

How to Do Better Endo with Dr. Sonia Chopra

Do you want to improve your confidence with endodontics? My guest on this episode of the podcast, Dr. Sonia Chopra, DDS, is a practicing endodontist who has made it her mission to help dentists improve their confidence with endodontics and enhance their patients’ experience. Dr. Sonia is the Founder of Sonia Chopra, DDS and E-School,…

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