Would You Have Put This in a Safe?

Would You Have Put This in a Safe?

I recently went to a local jewelry store with my daughter to pick out a birthday present for her friend. I thought it would be a great opportunity to find out what she would like for her own birthday. As she was looking, I told the sales-person to put whatever she liked aside. Then I…

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The Secret to Getting Big Results for Your Practice

The Secret to Getting Big Results for Your Practice

I’ve helped a lot of practices become more fulfilling and profitable practices. Throughout that time, I’ve helped some practices make big transformations in a short period of time. I’ve also watched some practices struggle for long periods of time. To some people’s surprise, the difference between practices that succeed and those that struggle has nothing…

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Creating Experiences Worth Sharing with Ryan Vet

Creating Experiences Worth Sharing with Ryan Vet

  I can’t wait to introduce my latest special guest on the podcast, Ryan Vet. With his can-do attitude and positive vibes, he’s the perfect person to discuss how to create experiences for your patients that they will want to share. Ryan Vet is an international speaker, author, entrepreneur and investor. But you may know…

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How to Conduct Effective Exit Interviews

How to Conduct Effective Exit Interviews

  No matter how well we recruit, onboard, and train team members, people will leave your practice. When you first start building a WOW practice, some team members will find that they are no longer aligned with your vision. As you continue, people will leave for many other reasons, too. An exit interview provides a…

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Are You Trusting Your Office Manager?

Are You Trusting Your Office Manager?

Once you have an Office Manager that really steps into their role, amazing things happen. This week I dive into how to empower your Office Manager, and place them in the role of a Chief Operations Officer (COO). And, it doesn’t take much to make this change. In fact, it only takes the leap to…

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Is Your Team Frustrating You?

Is Your Team Frustrating You?

I recently had somebody reach out to me for advice on training new team members. This doctor was feeling frustrated because they had just hired a new team member and they found themselves having to repeatedly tell the new hire what to do. I understand that hiring someone new and training them over and over…

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Why Every Practice Leader Should Delegate More

Why Every Practice Leader Should Delegate More

  Building a dental practice is challenging. We must deliver top-quality care to patients while simultaneously running a regulated business. For those reasons and others, many dentists find themselves stressed and overworked. Eventually, something goes wrong. The natural reaction during times of stress is to roll up our sleeves and work harder. The mindset is…

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The Secret to Preventing Employee Turnover with Dr. Paul Etchison

The Secret to Preventing Employee Turnover with Dr. Paul Etchison

On this episode of the Delivering WOW Podcast, I’m thrilled to be joined by Dr. Paul Etchison. In this episode, Paul reveals the secret to building a powerful dental team and preventing employee turnover. Paul is the author of ‘Dental Practice Hero: From Ordinary Practice to Extraordinary Experience’. The book details how dentists can grow…

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3 Reasons to Share Practice Numbers with Key Team Members

3 Reasons to Share Practice Numbers with Key Team Members

Sharing practice numbers with team members is a touchy subject for some practice owners. But it’s an important subject to consider because it can have a big impact on practice performance. I recently reached out to the members of the Delivering WOW Dental Hangout Facebook group to get their take on the issue. My questions to…

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