How to Set Your Hygienist up to Reach Peak Productivity

How to Set Your Hygienist up to Reach Peak Productivity

You can’t run a practice alone. That’s why you need to find the best team members you can get to support your vision and help you build the practice of your dreams. Every team member plays an important role.

If your front office member isn’t delivering WOW customer service, you won’t get as many appointments scheduled. If your dental assistant isn’t going above and beyond to give patients a WOW experience, they won’t become raving patients. When any team member falls short, your practice won’t be as amazing as it can be.

One team member that directly impacts the growth of your practice is your hygienist. Hygiene is one of the most important factors in the profitability of your practice—30% of your revenue will come from hygiene. That’s why you need to do these things to set your hygienist up to reach peak productivity.

Make sure the hygiene schedule is productive.

 

How to Set Your Hygienist up to Reach Peak Productivity

 

Oftentimes, your scheduler will block out a whole hour for your hygienist to treat a patient. And, oftentimes, your hygienist will finish treating them before the hour is up. You don’t want there to be periods in between appointments. It's an unproductive day if they spend portions of it sitting around, bored, and twiddling their thumbs. It doesn't matter if they're only doing that for thirty minutes or ten minutes. That unoccupied time is going to add up to a lot of lost revenue.

So, make sure there are no gaps in time. Make sure your hygienist is getting as many patients in their chair as they can with the time allotted. Getting more patients in their chairs means better productivity. Better productivity means better profitability. Better productivity and better profitability mean better practice growth.

However, don’t overwork your hygienist. You don’t want them overwhelmed and laboring until they get so stressed they up and quit.

Train your hygienist to explain a patient’s needs to you before you evaluate them.

Train your hygienist to share a patient’s medical history with you and explain their needs immediately when you come in to check on them. That way, you aren’t coming in and poking around the patient’s mouth for a few minutes to determine what treatment they need. You can speed things up by having your hygienist explain the issue at hand so you can direct your time and focus toward it right away and save time.

Teach your hygienist the right communication skills. 

 

How to Set Your Hygienist up to Reach Peak Productivity

 

It can get monotonous for your hygienist to constantly do the same thing every day. But there's a way to boost the treatment experience for both your hygienist and their patient. It's all about learning the right communication skills.

Teach your hygienist to use the right words when discussing treatment. Encourage them to converse with the patient in a natural way rather than speak dentalese. Show them how to make the patient feel like a VIP. This will lead to a connection between your hygienist and patient that will spice things up. It'll make the time more enjoyable for them both. That smooth relationship will result in increased case acceptance from patients and increased engagement from your hygienist.

Allocate a bigger budget for optimal dental-hygiene instruments.

You want integrity in your dental tools if you want to provide the care your patients deserve and make your job easier. Part of that is sharpening your instruments on a regular basis and keeping good care of them so they can last longer. But you can’t use your dental instruments until they’re rusty.

Put yourself in the shoes of the patient: would you want to be treated with dull, old instruments? Now put yourself in the shoes of your hygienist. Would you want to have to use dull, old instruments to treat a patient? It’s like giving someone a butter knife to cut a steak! It’s a great way to get carpal tunnel, that’s for sure. Make it easier for your hygienist to treat patients efficiently by giving them optimal dental-hygiene instruments.

Have everyone on your team use scorecards.

Every dentist has a vision they share with their team and, if they don’t, they should develop one. But if your team members aren’t measuring anything, how do you know where you’re going? That’s why every team member, especially your hygienist, needs to be using scorecards.

 Is your hygienist helping your practice reach peak profitability?

 

How to Set Your Hygienist up to Reach Peak Productivity

 

If your hygienist isn’t doing these things, then money could be flying out your back door. You can make your practice a whole lot more productive just by making these simple adjustments.

 If you want more help with getting practice to be as productive as it can be, join the Delivering WOW Platinum Coaching Program where you can access top training and coaching from experts in all facets of running a high-growth dental practice.

3 Ways to Improve Case Acceptance

3 Ways to Improve Case Acceptance

In any dental practice, it’s really important for patients to accept your treatment plan. For your patients, getting the care they need will let them experience all the benefits of having a full, bright, healthy smile offers. For your practice, you will be able to grow, be more productive, and make bigger impacts on people’s lives.

A lot of the time, however, patients hesitate to accept treatment. One reason is that sometimes treatment is expensive. This is especially important for high-cost procedures like dental implants and crowns. But accepting treatment is also an emotional decision. Many people are anxious about even routine dentistry. More complex care is even scarier to those people.

In my Delivering WOW Platinum Coaching Program, I sat down with Dr. Chris Bowman, who helps practices increase case acceptance, especially as it comes to helping patients overcome the emotional hesitations they often feel when treatment is presented to them. Here are three strategies to help.

Speak English, not “dentalese.”

 

3 Ways to Improve Case Acceptance

 

Just because you learned all the jargon of dentistry in dental school doesn’t mean you speak that same jargon with patients. As Dr. Bowman describes it, don’t speak “dentalese” to patients if you want them to say yes to treatment.

Instead, explain dental issues to patients the same way the patient would explain it to their friend. Your patient wouldn’t tell their friend “I’m gonna have an MOD on number 13 and an MO on 15.” They’d say, “I’m going to have a crown and a couple of fillings.” Instead of saying, “You have five areas of decay,” say, “You have five cavities.”

Don’t confuse the patient or scare them by making them think their care is complex when it isn’t. Simplify things for them, and getting treatment will seem a lot easier to them.

Simplifying treatment by speaking English, not dentalese, will help patients understand their treatment and avoid putting them off by big words that sound intimidating. Things will almost always sound much more serious when you use technical jargon. This might cause your patient to feel overwhelmed, and they might find another practice in the hopes of getting a simpler treatment recommendation.

Often patients are scared, and that’s what’s keeping them from moving forward with treatment. You’ll only scare them more if you make a simple procedure like a root canal sound like a complex treatment.

Focus on the problems you will help them overcome instead of the solution.

 

3 Ways to Improve Case Acceptance

 

If you ask your patient what they want their teeth to be like a few years from now, you’ll get an idea of what type of treatment they want. You can then analyze their teeth and see the problems that are preventing them from getting what they want.

Maybe they want to have straight teeth. If they’re missing a tooth, though, that could lead to crowding. That missing tooth would be a problem that is preventing them from getting the straight smile they want. You need to focus on that problem and tell them that they aren’t going in the direction of having a straight smile without treatment.

Let patients know how your treatment plan will redirect that in the right way. Don’t try to scare them, but let them know that if they don’t get treatment soon, things will get worse so it will be the simplest and easiest to take care of it now. This will motivate patients to accept treatment because they won’t want things to get worse.

Frame your treatment recommendations as a better alternative to what will happen if they don’t get treatment.

 

3 Ways to Improve Case Acceptance

 

There are a couple of things we can do to help patients see the difference between what we’re recommending and where they’re heading. Most patients don’t see what Dr. Bowman calls the “other side of the problem.” The other side of the problem is what’s going to happen if they don’t do anything—in other words, the consequences of not getting treatment.

If the patient has mild to moderate periodontal disease, for example, we can suggest non-surgical gum treatment. When presenting it to them, however, we should explain that if they don’t treat their periodontal disease, they will eventually need to have surgery later. Non-surgical gum treatment will seem like a better alternative than surgical gum treatment to a patient, and they’ll be much more likely to move forward with treatment and avoid surgery.

Are your patients saying yes to your treatment plan?

If your patients aren’t accepting treatment, you will help fewer people and work too hard for too little money. These three strategies will help you get more patients to move forward with the treatment they need.

For more help getting patients to say yes to your treatment plan, join my Delivering WOW Platinum Coaching Program, where you will get help from experts like Dr. Bowman on case acceptance plus work directly with other leading experts on everything you need to run a smoother, better, and more profitable practice. You can also join thousands of other dentists helping each other in my free Dental Marketing and Profits Facebook Group!

3 Things Your Front Office Can Do to Help You Grow Your Practice

3 Things Your Front Office Can Do to Help You Grow Your Practice

Your front office team members are the first people patients interact with, on the phone or when they come to your office. If patients love them, you’ll make a great first impression and be well on your way to building loyalty with your patients. That’s because patients don’t judge your practice based on how you perform dentistry. They expect you to be good with teeth. Patients judge your practice based on their experience coming in.

Patient experience has everything to do with the customer service your front office team members provides. This is not only important for loyalty, either. Customer service could even help you raise your rates or break free from PPOs. In fact, 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service while 78% of consumers have bailed on a sales transaction because they received poor customer service.

That’s why many online practice reviews have nothing to do with dentistry. They are usually about how patients were greeted and treated, how practices handled their appointments when they called last minute, or other “experience” issues that made them feel important or unimportant. These things all begin with your front office team members. Here are three things your front office team members can do to WOW every patient who calls or comes in.

Follow Basic Customer Service Rules

 

3 Things Your Front Office Can Do to Help You Grow Your Practice

 

When a patient first arrives, a front office team member should stand up and greet the patient. They need to welcome them to (or back to) the office and make them feel welcome with a smile and a personal introduction.

While they are waiting in the lobby, your front office team members should offer them refreshments like coffee, tea, or water, show or remind them where the restroom is if they need it, and make sure they don’t wait an excessive amount of time. If things are running behind schedule call them before they arrive so they can leave their house or work later or reschedule. If things run behind while they are in the office, let them know as soon as possible.

When patients are on the phone or in your office, your front office team members must make serving them their priority. Don’t make other office work the priority. If they have to make a call to an insurance company, that can wait a few minutes until the patient is taken care of. It’s more important that they connect with your patients and make them feel welcome and important.

Use the Right Words When Discussing Treatment

 

3 Things Your Front Office Can Do to Help You Grow Your Practice

 

Confidence and delivery when talking with patients can go a long way to make patients feel good about being your patient. Front office team members should avoid saying “maybe” or “um” when a patient is asking them whether or not they need treatment. They need to sound confident.

Also, make sure front office team members don’t talk about services or service alternatives being “cheap” or “cheaper.” A better word to use is “affordable.” That helps avoid the perception of being the cheapest alternative.

In a similar sense, if a procedure is expensive, ensure that your front office team members aren’t talking about its “cost” when a patient asks about the price.

It’s much better if they talk about the “value” that the patient will get from the procedure. With high-cost procedures, they can focus on monthly payment ranges than total cost, too. So, first focus conversations on outcomes patients will get from procedures first so the patient has more context for what they will receive. With dental implants, for example, you can talk about smiling confidently again, being able to chew again, or avoiding their teeth becoming crowded. When talking about price, it’s much better to talk about the price being as low as $99 a month instead of $2,500, for example.

Avoid Using Scripts

 

3 Things Your Front Office Can Do to Help You Grow Your Practice

 

While bullet points or lists of answers to frequently asked questions are certainly helpful for maintaining consistency in answers, scripting full conversations can make patients feel unimportant.

People know when your front office team member is using a script. If a patient asks a question that makes things go off-script, you run the risk of having your front office team member stuttering because they don’t know what to say or trying to lead a conversation back to a script.

This can be incredibly frustrating for patients. If they believe your front office team members are either reading scripts or not listening to their specific issue, they are highly unlikely to stay with your practice.

Do your front office team members help grow your practice?

There’s no denying that customer service makes a difference when building relationships with patients. These three strategies can help make an immediate positive impact on the direction of your practice. How do your front office team members contribute to your practice growth?

For more strategies about building a WOW front office team, join the Delivering WOW Platinum Coaching Program today where you and your team can get coaching from leading experts on all aspects of growing a WOW dental practice.

You can also join thousands of other dentists helping each other in my free Dental Marketing and Profits Facebook Group!

Increasing Call Conversions with Cory Pinegar

Increasing Call Conversions with Cory Pinegar

Join me in this episode of the podcast, where I speak with the CEO of CallForce, Cory Pinegar, about growing your practice, increasing call conversions and getting more patients back in.

As I mentioned above, Cory is the CEO of CallForce, a dental solutions company that is dedicated to helping dentists succeed in their practices by helping them improve their overdue hygiene recall. In his spare time, Cory loves to play golf and tennis.

 

Increasing Call Conversions with Cory Pinegar

 

On the podcast we discussed…

  • Cory’s story – how he came to be the CEO of CallForce
  • How the overdue patient recall system works
  • The reactivation process and capitalizing on your overdue patient basis
  • An insight into how practices can produce an additional $400 to $600 per rescheduled patient using CallForce
  • The importance of having a positive tone on the phone when speaking with patients
  • Cory’s top tips for increasing call conversions using a script that patients can’t say no to
  • Using patient feedback to improve your customer services
  • Why you shouldn’t waste marketing dollars attracting new patients and then neglect to bring them back in for a follow-up appointment
  • How you can manage your schedule and time more efficiently
  • Understanding that returning patients are just as valuable as new patients
  • How dental practices can improve the patient’s in-house experience
  • Reaching patients via their preferred channel of communication
  • The importance of having a recall system in place to increase call conversions

 

Increasing Call Conversions with Cory Pinegar

 

Find out more about how CallForce can help fill chairs and improve profitability by going to getcallforce.com/wow for a discounted price for Delivering WOW community members and get your first six appointments for FREE!

To watch a short video trailer of the episode where Cory explains how to schedule overdue patients over the phone, hit play below:

One Simple Change to Scale Your Dental Practice to Run Without You (That Most Dentists Miss)

Would you be willing to make one simple change to your practice if it guaranteed you could regularly meet up to 90% of your daily revenue goal by lunchtime?

Of course you would. Anyone would.

A few years ago, I did. You can, too. Here’s how:

All you need to do is make one simple change to your practice for it to be more efficient, profitable, and controllable.

The change? Systematize everything about your practice.

Systems promote consistency, efficiency, and quality. They ensure everything gets done the same way no matter who’s doing it. That means you can empower any team member to do more work, faster, because they won’t have to figure everything out every time, ask questions, or waste time searching for answers or information.

Better yet, you’ll no longer have to do everything yourself, oversee or review everything other people do, or rely on any one team member to get things right.

You’ll finally be able to let go.

If you systematize your practice.

How to systematize your dental practice to run without you

Systematizing your practice only takes one simple shift in how you do things. That shift is to record your best practices with all common tasks the next time they come up, share those best practices with your team, and empower them to take over those tasks by following the best practices.

Recording your best practices is simple, too. You can record things by writing down the steps yourself, having an assistant write them down as you complete the task, or by creating an audio or video recording of you doing it. It doesn’t matter how you record it, as long as you record it.

Every time you document a best practice, put it in a central location and share it with your team. Let them know they can take over those tasks by following your instructions and ask you if they have any questions.

After recording and sharing your best practices, you’ll no longer have to do or oversee everything because your team can see exactly how you do things every time. Most dentists never systematize their practice. Because of that, they need to work more and do almost everything themselves. With the right systems in place, your systems can run the business side of your practice without you. They can be that impactful.

How one system helped us regularly meet up to 90% of our daily revenue goal by lunchtime

In our practice, one of our most impactful systems was the way we scheduled our patients. Specifically, we moved to a block-scheduling system that split our days into “time blocks” depending on the services needed by our patients. Our block-scheduling process helped us regularly meet up to 90% of our daily revenue goals before lunchtime.

Here’s how it works.

First, we created three-morning blocks on our calendar every day but one. For us, that was 8:00 a.m. to 9:00 a.m., 9:00 a.m. to 10:00 a.m., and 10:00 a.m. to 12:00 p.m.

Second, we defined what type of work could go in each block. For example, we only fill a block with four or more fillings, a crown, veneers, implants, or a combination of those. We do not do root canals, but they could be placed in a block as well. Patients requiring a longer block can take the two-hour block or the two one-hour blocks.

Cements, follow-ups, consults, and patients who need fewer than four fillings are not to be placed in the blocks. Those are done on the one morning we don’t block out. We also allow them to be booked during a block if we haven’t filled the block by the afternoon before. For example, if lab cases come in and we haven’t filled our blocks for the next day, we’ll call to schedule those patients for those open slots. Otherwise, we schedule them for the next available afternoon or non-blocked morning. Patients love it when they can get back in quickly to cement their cases.

That’s it. Simple, right? We block off time and dedicate it for the time-consuming activities, moving all other activities to non-blocked time. This makes scheduling easier and operations smoother.

After implementing this shift, every patient who had four or more fillings and/or a combination of crowns could have all work done in one day. They loved it. Sometimes that meant we numbed both sides of their mouth, but oral surgeons do that all the time and it was a small tradeoff for only having to come in for one visit.

This system has been a game changer for my practice because it allows us to schedule longer, more detailed procedures in the morning, and complete them in one visit.

It provides convenience to patients because they no longer have to interrupt multiple days for their procedure. It lets me schedule longer procedures in the early part of the day, when my eyes are fresh and my energy is the highest.

It also decreases overhead costs because it reduces the number of setups needed throughout the day because we only need to have one setup for these services instead of two or more, which was required when we broke them up into multiple visits. This reduces the cost of sterilization bags, needles, water, disinfectant, and electricity.

It also lets me work fewer clinical hours. We used to take two and a half hours to fill multiple fillings over multiple 30-minute appointments. Now, we can do it all in a single one-hour appointment because we only have to do one setup.
All told, the greater efficiency helps us regularly earn 80-90 percent of the day’s revenue by lunchtime.

It's your turn

Creating a block scheduling system has allowed us to increase our efficiency, revenue, and client satisfaction.

Creating systems in your practice can do the same for you, and more. Without them, your practice will be inefficient and rely on you. But if you want to scale your dental practice so you don’t have to do everything, you need systems in place.

If you want help implementing systems in your practice, consider joining WOW U, our online community for dentists looking to grow their practices. WOW U is full of high-impact courses, live trainings, and a private forum to get direct feedback on improving your practice.

Make sure to join us on the inside of the Delivering WOW Hangout, the FREE Facebook Group of the Delivering WOW Community!

3 Skills Every Dentist Needs To Build a Thriving Dental Practice

What would it feel like to build a thriving dental practice that runs so smoothly you can make more money than you ever have while working less than you ever have?

What would it mean to you and your family to know your income is predictable and controllable, in good markets and bad?

All of that's possible, but before you can build a practice like that, you'll need to develop three essential skills.

 

With these three skills, you'll have all the skills you need to grow a thriving dental practice:

1. Top-quality dental skills

Patients expect their dentists to take great care of their teeth. As basic as it sounds, if you don't do good work, news will spread and you'll struggle to get new patients. This can't be overlooked. Everyone who serves patients needs to be very good at what they do.

2. Business Skills

Without basic business skills, you'll struggle to do what it takes to make more money in less time. To avoid that, it's important that you develop basic business skills that include delegation, leveraging resources, hiring, evaluating, and firing team members, patient relations, profitability analysis, sales and marketing, reading basic financial statements, and strategic planning.

There's no need to go back to school to get a formal business degree, but I do suggest you read at least one new business book right away and then at least another new business book every year, even if it's an audiobook you listen to on your commute.

I also suggest you subscribe to at least one relevant business podcast, network with successful practice owners online or in person, hire an executive coach to help you and hold you accountable, or find a mentor who's willing to share their knowledge and advice with you.

3. Leadership Skills

You can't have a strong team without a strong leader. Leadership skills are critical to scaling your practice because you can have the most sophisticated systems and processes in place, but your dental practice will only be as strong as the team implementing them. To build a strong, trustworthy team and then empower them to work independently, you'll need to learn how to listen and communicate effectively, influence, motivate, and encourage others, make wise decisions, and work in teams.

 Developing these leadership skills will help you get the best out of your team and build the trust necessary for you to empower them to run your practice without you needing to do everything. As with business skills, I suggest you continuously work on improving your leadership skills no matter how strong a leader you already are. The best leaders in the world consistently work on improving their leadership skills. You should too.

 Again, you don't need a formal degree, however I do suggest you read at least one new leadership book every year, subscribe to at least one leadership podcast, attend leadership conferences, network with strong leaders online or in person, hire an executive coach to help you and hold you accountable, or find a mentor who has strong leadership skills and is willing to share their knowledge and guidance.

 

Developing these three skills will position you to build a profitable dental practice doesn't doesn't need you to do everything in order to make money.

 Your dental skills will serve your clients well. Your business skills with help you plan and execute well. And your leadership skills will empower your team to operate without you so you can build a practice that helps you make more and work less!

The Secret To Getting Your Patients to Say Yes with Wes Schaeffer

Today's episode features Wes Schaeffer, the Sales Whisperer. Having an extensive background in sales, Wes is a sales trainer and a sales motivational speaker where he goes around and helps organizations from beginning to end.

Wes is the author of the book The Definitive Guide to Infusionsoft: How Mortals Increase Traffic, Leads, Prospects, Sales, Testimonials, Online Orders & Referrals With the World’s Most Powerful Sales & Marketing Automation Software. Wes also has expertise in sales training & marketing and software implementation to help with automation.

Today, Wes shares with us what you should focus on as a dentist to get patients to not only accept treatment, but to enter your practice ready to start treatment.

We discuss what is sales…and no, it's not what you might be thinking!

Wes shares how to create a sales process to ask people the right questions to engage with them and show them the benefits of what you have to offer.

He says that you must first focus on creating a unique practice and work on creating great experiences for your patients so that they will have no choice but to choose your practice.

We also discuss exactly how to offer and fit in same day additional services, which increases your practice production and helps solve your patient's problems!

Links in the Episode:

The Sales Whisperer

The Delivering WOW Free Facebook Group

FBMastery Facebook Course

 

How To Implement No Cost Strategies to Build Your Brand Through Strategic Alliances

A great way to build your brand and grow your practice is through strategic alliances. Strategic alliances allow you to gain access to people and resources you may not otherwise be able to access.

In a strategic alliance, you team up with another business or organization to do a project or certain initiative together. You agree to share resources so you can both gain access to whatever resources you feel you cannot get alone.

For instance, you might develop a strategic alliance with a bridal shop. You might offer a 50 percent discount on teeth whitening certificate to all brides who schedule an appointment and mention the postcard or flyer they got from the bridal shop. The bridal shop gets to offer brides a greatly discounted gift in the form of teeth whitening. You get the opportunity to land a new customer. The bride gets the chance to put on her best smile for her special day.

Teaming up in this way with a bridal shop is a perfect fit for your dental practice, as brides are often in the market for cosmetic dentistry.

Another alliance that we set up was with a top local sushi restaurant. They designed an electronic coupon for a free dessert for our patients to receive during their birthday month. We include this “gift” to our patients with the auto responder that goes out to our patients on their birthdays. It is a win-win-win. Our patients get a free gift, the restaurant gets more customers, and we are able to add value to our patients without paying a thing.

You can get creative when considering strategic alliances. Look at what you can provide to the other side, and what you expect to receive. It’s important that both sides are receiving value; otherwise the alliance will not work.

A strategic alliance can help you to grow your practice in a significant way, as you gain new customers, resources, and other benefits of joining forces with another organization.

How To Create a Strategic Alliance:

To set up a strategic alliance, contact a company in your area who has a similar target customer as one who you would have as a patient in your practice.  Let them know that you believe that there is a good fit for your practices to work together to grow or enhance both businesses.

Yes, some businesses won't be willing, but the answer is 100% no from those who you don't ask!

What's Next?

Join the Delivering WOW Dental Hangout, my FREE Facebook Group to Join Other Dentists Are Getting Results by Taking Action! On the inside you will get direct access to Dr. Holmes as well as past podcast guests to help you scale up and get results!

Click Here to Join Now!

Here’s How to Double Your New Patients Overnight

Wow!  That's all that we can say.  This month has been amazing.  We are “Wowing” lots of patients and they are thrilled to provide testimonials.  So how did this happen?

  1. A Unique Office Culture- Our “Think Big and Have Fun” Company Culture allows us to focus on Delivering WOW in every area, from On time Appointments, to Quality of Dental Work, to Wow Experiences.  We are passionate about what we do and what we deliver.
  2. Social Media- By sharing and growing our Social Media presence through Facebook and Instagram, prospective patients are constantly seeing 5 Star Reviews and testimonials.  Typically 40% of our New Patients come from Social Media.
  3. Strategic Alliances- Through partnering with companies who have the same target audience, we are able to create a win for both businesses and our customers. $50.00 Gift Cards were provided to a local Day Spa and Optical.  They presented our Gift Card to their customer after they purchased a specific package or spent a certain amount.  
  4. Host Beneficiares- This 1 Strategy has been HUGE!  How it works is that you make a new patient offer to other businesses that they can share with their TEAM and team's families.  We offered 50% off New Patient Cleanings to a Leading Bank, Investment Brokerage Firm, Bakery, and Small Business Association.  We had to hire an additional hygienist to serve all of the new patients!

The most interesting thing is that ALL of these new patients have been “Wowed”.  They appreciate our On Time Guarantee, are thrilled with the Quality and Consistency of their Dental Work, and are LOVING the WOW's of complimentary arm and hand massages, iPads and bluetooth headphones to take away the sound, blue mountain coffee, freshly baked plantain tarts, and toothbrushes in the bathroom.  

So the cycle will continue…