Why You Need to Invest in Team Training with Laura Hatch

Why You Need to Invest in Team Training with Laura Hatch

As dental professionals, we all want to provide the best care possible for our patients. But, it’s not just about your capability and skill as a dentist. Delivering ‘WOW’ to patients starts with the front office team and making sure patients have a great experience from the moment they schedule an appointment to the moment they leave the practice.

So, how can you make sure you’re delivering a WOW experience to each of your patients?

Joining me on this episode of the Delivering WOW Podcast is Laura Hatch, the Chief Vision Officer at Front Office Rocks. Laura is committed to learning how to manage and empower team members. She is a Fellow of the American Association of Dental Office Managers, a national and international speaker for dental authorities like AADOM, Patterson, and Mid-Atlantic Dental Society, and has been recognized as one of DPR’s Top 25 Women in Dentistry for 2016.

She and her team at Front Office Rocks help dental practices train their teams in a way that makes sense for them. They focus on patient retention and carry out training online through videos and webinars, which means you can train your entire team whenever and wherever your staff learns best, desktop, phone, or tablet.

 

Why You Need to Invest in Team Training with Laura Hatch

 

In this episode, we discuss:

  • Tips to improve training processes in your practice
  • Why you should always schedule a time for training
  • The importance of investing in training
  • Why investing in your team is the best investment you’ll ever make
  • The connection between the front and back office of your practice

 

Why You Need to Invest in Team Training with Laura Hatch

 

Want to learn more about Front Office Rocks and their training? Visit their website and discover how they can help change the way you train your team!

Don’t forget to grab a copy of Laura’s book, ‘Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service.’

To watch a video trailer of the episode, hit play below:

 

Increasing Call Conversions with Cory Pinegar

Increasing Call Conversions with Cory Pinegar

Join me in this episode of the podcast, where I speak with the CEO of CallForce, Cory Pinegar, about growing your practice, increasing call conversions and getting more patients back in.

As I mentioned above, Cory is the CEO of CallForce, a dental solutions company that is dedicated to helping dentists succeed in their practices by helping them improve their overdue hygiene recall. In his spare time, Cory loves to play golf and tennis.

 

Increasing Call Conversions with Cory Pinegar

 

On the podcast we discussed…

  • Cory’s story – how he came to be the CEO of CallForce
  • How the overdue patient recall system works
  • The reactivation process and capitalizing on your overdue patient basis
  • An insight into how practices can produce an additional $400 to $600 per rescheduled patient using CallForce
  • The importance of having a positive tone on the phone when speaking with patients
  • Cory’s top tips for increasing call conversions using a script that patients can’t say no to
  • Using patient feedback to improve your customer services
  • Why you shouldn’t waste marketing dollars attracting new patients and then neglect to bring them back in for a follow-up appointment
  • How you can manage your schedule and time more efficiently
  • Understanding that returning patients are just as valuable as new patients
  • How dental practices can improve the patient’s in-house experience
  • Reaching patients via their preferred channel of communication
  • The importance of having a recall system in place to increase call conversions

 

Increasing Call Conversions with Cory Pinegar

 

Find out more about how CallForce can help fill chairs and improve profitability by going to getcallforce.com/wow for a discounted price for Delivering WOW community members and get your first six appointments for FREE!

To watch a short video trailer of the episode where Cory explains how to schedule overdue patients over the phone, hit play below: