2 Ways to Get Your Team Started off on the Right Foot Every Morning

2 Ways to Get Your Team Started off on the Right Foot Every Morning

Your team needs to start off every morning the right way if you want the amazing results you deserve. If you aren’t doing morning huddles, you should; they’re one of the best ways to get your team to do their best work every day.

We can work towards our vision by sharing our objectives with our team, and this can be done easiest during the morning huddle. But even if we meet every morning, sometimes we can find that our team still isn’t doing their best work. Believe it or not, it’s usually because one of your team members is upset — and their negativity is contagious. Their sour mood has a huge impact on your patients and other team members.

Your team is your family. The key to getting them started off on the right foot every day is being there for them through thick and thin. Here are two ways you can ensure they’re feeling in good spirits every morning.

1. Focus on how your team members are feeling during the morning huddle, not the numbers.

 

2 Ways to Get Your Team Started off on the Right Foot Every Morning

 

It’s great to monitor KPI’s and make adjustments during your morning huddles. But that’s not the only thing you should be focusing on. Measuring stats should only be a small part of the meeting. Designate the majority of the huddle to check in with how your team is feeling.

If one of your team members is grouchy, it’s going to breed drama. It's going to put a dark cloud over your practice where everyone is in a bad mood. Energy vampires can ruin the mornings for everyone else.

So, in your team huddle, ask one question: “Who is not at ten today?” Encourage your team members to be honest about their current mood. If someone is feeling at three, then it’s up to the rest of the team to support them, build them up, and bring them up to a ten.

Even if everybody is at a ten, continue to support them by showing appreciation. It's demoralizing when you work your butt off at work and nobody ever shows that they appreciate you. You’ll feel like you aren’t worth anything to anyone. You won’t be enthusiastic about getting out of bed on a cold morning. It won't be exciting to make the commute into the office and interact with your team or do your job. But when your team members come in feeling like they’re a big part of the practice, they’ll be happy to get to work and they'll be more engaged.

2. Put the morning people upfront and the non-morning people in the back for the first hour of the day.

 

2 Ways to Get Your Team Started off on the Right Foot Every Morning

 

We all know someone who isn't a “morning person.” If you have a front desk team member who isn’t a morning person, get into a routine where they sit in the back for the first hour of the morning.

Have another front desk team member who is a morning person replace them for the time being. That way, the non-morning person isn't shooing patients away with an unhappy-looking face. They can remain productive in the back. Have them handle insurance or whatever other tasks they can do that doesn’t require interacting with patients.

Now, that being said, you wouldn’t put a hygienist up at the front desk. That’s not what they’re trained to do and it’d mean patients aren’t getting the treatment they need. But, if your hygienist is a non-morning person, tell your scheduler not to book the hygiene appointments in the first hour of the day. They can stay an hour later, instead, so you can still meet those productivity goals.

Is your team getting started off on the right foot every morning?

 

2 Ways to Get Your Team Started off on the Right Foot Every Morning

 

A lot of the time, you don’t know what’s going on at home that’s making one of your team members grouchy. They could be dealing with a really bad situation that’s spilling into their attitude at work. A loved one could be sick. Their newborn could be keeping them up all night. They could be going through a divorce. The possibilities are endless.

For some team members, the issue might just be that they're not a morning person. Regardless of what's going on in the lives of your team members, you need to be emotionally available. Being sensitive to the needs of your team members is the key to getting them started off on the right foot every day.

If you want more help with building a WOW practice, join the Delivering WOW Platinum Coaching Program where you can access top training and coaching from experts in all facets of running a high-growth dental practice.

How to Make a WOW First Impression When Patients Come to Your Office

How to Make a WOW First Impression When Patients Come to Your Office

 

Whether they’re new or existing patients, the impression you make when a patient walks through your door sets the stage for the experience they will have in your office that day. And the people who are going to make that first impression on your patients are your front desk team members.

Front desk team members are some of the most important people in your practice. They can help to grow your practice exponentially by making patients feel welcome and giving them a WOW experience that gets them coming back and referring their friends and family.

Here’s how your team members can make a WOW first impression on every patient who walks through your door.

Introduce yourself with friendly and engaged body language.

 

How to Make a WOW First Impression When Patients Come to Your Office

 

When a patient walks through the door, a front office team member should stand up and shake their hand. Welcome them to the office—or back to the office—with a smile. It might feel awkward at first, but you will stand out in a good way.

Body language is important. When your front office team member is slouched back in their chair or looks disinterested when they greet a patient, the patient will feel unwelcome. Nothing they say will come across as authentic. The patient won’t feel appreciated or welcome.

After shaking the patient’s hand with a smile, the team member should introduce themselves or remind the patient of their name. If they know the patient, they should use the patient’s name during the greeting. If it’s a new patient, confirm their name, and then use it. Using patients’ names makes them feel less like a customer and more like a VIP.

It’s important that your front office team member never makes a patient wait for that greeting, either—even for a brief moment. Someone should greet the patient right away. If they’re busy doing other work, they should pause, greet the patient, and finish the work later.

Engage in genuine and appropriate conversation.

 

How to Make a WOW First Impression When Patients Come to Your Office

 

After greeting the patient with positive body language, the next step to making a WOW first impression is to engage the patient in genuine and appropriate conversation. Focus on the patient, pay attention to what they’d like to discuss, and make sure things stay appropriate. If the patient seems interested in talking, inquire about talking points, and keep the dialogue going. If the patient doesn’t seem interested in chitchat, shut it down to move forward with the next steps in making a WOW first impression.

Also, make sure the conversation isn’t scripted. People know when you’re following a script. Using a script just doesn’t come from the heart, and it means the front office team member doesn’t have the right intention—dentistry is about treating patients and changing their lives, not selling services and making money.

Give the patient clear direction.

 

How to Make a WOW First Impression When Patients Come to Your Office

 

The final step to making a WOW first impression is to give the patient clear direction as to what they should do next.

Tell them to get comfortable. Offer coffee. Show them where the restroom is. Offer other amenities you provide patients. Then, tell them when the doctor will be ready for them so they know what to expect next.

How is your front office greeting the patients who come into your practice?

Your front office team members are responsible for patients while they are in their area. Do they treat patients how they would want to be treated?

If patients feel welcome and comfortable, they will trust you and your staff. They will be more likely to accept your treatment plan. And they will be more likely to refer their friends and family or leave a five-star review. Ensure your team members make a WOW first impression every time a patient walks through your door.

For more strategies on building a WOW front office team, join the Delivering WOW Platinum Coaching Program, where you and your team can access the best training and coaching from leading experts on all aspects of growing a WOW dental practice.

4 Secrets to Scaling a Dental Practice

4 Secrets to Scaling a Dental Practice

Has your practice hit a profit ceiling? Do you feel stuck, frustrated, or overworked? Do you make way too little money for way too much work? Or is your practice running smoothly but you just know you it’s not reaching its full potential? If you answered yes to any of those questions, you might just be a few tweaks away from higher profits, smoother operations, and a much easier workday for you. 

Many practice owners only dream of scaling a dental practice to $1 million, $2 million, or more, especially when they feel stuck or overwhelmed. Other practices seem to continuously grow their practice. 

The difference between the practices that struggle and the ones that consistently grow are four simple things. In practices that struggle, these simple secrets are often lacking. In those that scale big, all four of these secrets are often present. Here are the four secrets any practice can use to scale to their first or next million dollars.

Investing in Your People

 

4 Secrets to Scaling a Dental Practice

 

You’ll find it hard to scale your practice without rock star team members who are set up for success. This includes recruiting, hiring, onboarding, and team training. Any practice can recruit rock star team members if they look in the right places and making sure you’re always on the lookout. Don’t wait for a need to find amazing people for your practice.

Once you find the right team member, treat them well and incentivize them to hitting important goals. Want to increase high-value procedures? Incentivize them for achieving that procedure volume and teach them to call patients with unscheduled treatment.

Finally, invest in team culture and continuing education so they will support each other and learn best practices for your practice.

Investing in Yourself

 

4 Secrets to Scaling a Dental Practice

 

Strong leadership, a clear vision, and the willingness to think outside the box are important skills for a practice owner to have when scaling a practice.

Strong leadership requires the practice owner and leadership team to look inward and identify areas of improvement. Do you need to increase your case acceptance? Do you need to lead with more empathy? What are two or three areas you could improve upon to lead your team better? Invest in coaching, courses, or other training to start growing as a leader.

Having a clear vision as a practice owner is critical to scaling a dental practice. If you’re struggling to hit your first million, create a clear vision for hitting three or four million. Work your way backward to identify how to lead your practice forward toward that big goal starting from exactly where you are. When you know where you want to go and work backward to where you are, it will only be a matter of time before you start scaling.

Finally, get into the mindset that you need to think outside the box to scale big. If you’re stuck, overworked, or underpaid, something isn’t working. Be willing to try new things with your operations, leadership, and marketing. 

When you start to see a return on your investment in your leadership, vision, and mindset, your personal and professional fulfillment will skyrocket.

Implementing Systems and Processes

 

4 Secrets to Scaling a Dental Practice

 

Having the right people on your team and strong leadership will set you up for incredible success. Now give your team the best systems and processes so you can get consistent high-quality work product from each of them.

Your systems and processes should help people measure progress, hold people accountable, and make sure your entire team is working together. Use software like Asana and Google Drive to keep your tasks and documents organized in a way that everyone can access and makes for easy collaboration.

Scaling Your Marketing 

 

4 Secrets to Scaling a Dental Practice

 

With your practice running smoothly, begin to set monthly marketing goals for your most profitable procedures. Then, use internal marketing to patients with unscheduled treatment plus other forms of marketing to fill your schedule.

My two favorite ways to market a dental practice is through dental Facebook marketing and dental marketing funnels. With dental Facebook marketing, you can regularly attract dozens of new patients enough for $500 per month in ad spend or less. You can also use dental marketing funnels to reach and nurture relationships with patients for high-value procedures such as cosmetic dentistry, Invisalign, dental implants, and more.

As your results roll in, consider whether it’s worth investing some of your additional profits back into your marketing to attract even more new patients.

Are you ready to scale your practice?

Is your practice is struggling to grow? If so, these four things could be what you need to scale to $1 million, $2 million, or more. Put amazing team members, improved leadership skills, and the best systems, processes, and marketing in place. As you do, you will begin to make more, work less, and enjoy your practice more than ever.

If you want help implementing these four secrets into your practice, join the Delivering WOW Platinum Coaching Program where you can access top training and coaching from experts in all facets of running a practice.