2 Ways to Get Your Team Started off on the Right Foot Every Morning

2 Ways to Get Your Team Started off on the Right Foot Every Morning

Your team needs to start off every morning the right way if you want the amazing results you deserve. If you aren’t doing morning huddles, you should; they’re one of the best ways to get your team to do their best work every day.

We can work towards our vision by sharing our objectives with our team, and this can be done easiest during the morning huddle. But even if we meet every morning, sometimes we can find that our team still isn’t doing their best work. Believe it or not, it’s usually because one of your team members is upset — and their negativity is contagious. Their sour mood has a huge impact on your patients and other team members.

Your team is your family. The key to getting them started off on the right foot every day is being there for them through thick and thin. Here are two ways you can ensure they’re feeling in good spirits every morning.

1. Focus on how your team members are feeling during the morning huddle, not the numbers.

 

2 Ways to Get Your Team Started off on the Right Foot Every Morning

 

It’s great to monitor KPI’s and make adjustments during your morning huddles. But that’s not the only thing you should be focusing on. Measuring stats should only be a small part of the meeting. Designate the majority of the huddle to check in with how your team is feeling.

If one of your team members is grouchy, it’s going to breed drama. It's going to put a dark cloud over your practice where everyone is in a bad mood. Energy vampires can ruin the mornings for everyone else.

So, in your team huddle, ask one question: “Who is not at ten today?” Encourage your team members to be honest about their current mood. If someone is feeling at three, then it’s up to the rest of the team to support them, build them up, and bring them up to a ten.

Even if everybody is at a ten, continue to support them by showing appreciation. It's demoralizing when you work your butt off at work and nobody ever shows that they appreciate you. You’ll feel like you aren’t worth anything to anyone. You won’t be enthusiastic about getting out of bed on a cold morning. It won't be exciting to make the commute into the office and interact with your team or do your job. But when your team members come in feeling like they’re a big part of the practice, they’ll be happy to get to work and they'll be more engaged.

2. Put the morning people upfront and the non-morning people in the back for the first hour of the day.

 

2 Ways to Get Your Team Started off on the Right Foot Every Morning

 

We all know someone who isn't a “morning person.” If you have a front desk team member who isn’t a morning person, get into a routine where they sit in the back for the first hour of the morning.

Have another front desk team member who is a morning person replace them for the time being. That way, the non-morning person isn't shooing patients away with an unhappy-looking face. They can remain productive in the back. Have them handle insurance or whatever other tasks they can do that doesn’t require interacting with patients.

Now, that being said, you wouldn’t put a hygienist up at the front desk. That’s not what they’re trained to do and it’d mean patients aren’t getting the treatment they need. But, if your hygienist is a non-morning person, tell your scheduler not to book the hygiene appointments in the first hour of the day. They can stay an hour later, instead, so you can still meet those productivity goals.

Is your team getting started off on the right foot every morning?

 

2 Ways to Get Your Team Started off on the Right Foot Every Morning

 

A lot of the time, you don’t know what’s going on at home that’s making one of your team members grouchy. They could be dealing with a really bad situation that’s spilling into their attitude at work. A loved one could be sick. Their newborn could be keeping them up all night. They could be going through a divorce. The possibilities are endless.

For some team members, the issue might just be that they're not a morning person. Regardless of what's going on in the lives of your team members, you need to be emotionally available. Being sensitive to the needs of your team members is the key to getting them started off on the right foot every day.

If you want more help with building a WOW practice, join the Delivering WOW Platinum Coaching Program where you can access top training and coaching from experts in all facets of running a high-growth dental practice.

5 Elements of a Healthy Dental Team

5 Elements of a Healthy Dental Team

A healthy team is a productive, high-functioning group. It leads to more growth for your practice, more profits made by your practice, and more lives being changed by your practice. In other words, a healthy team is what makes a practice successful. So, what makes a team healthy?

Josey Sewell, the Team Health, Culture, and Leadership coach for our Dental Platinum Coaching Program, loves to use the Lencioni Team Health Pyramid to describe what makes a team healthy in five simple elements.

Vulnerability-Based Trust

 

5 Elements of a Healthy Dental Team

 

Trusting in your team and trusting that they have the ability to take care of the practice without you feeling like you need to be there to manage everything is important. But that’s not what vulnerability-based trust means. When we can count on someone to get something done, that’s not trust. That’s predictability.

Vulnerability-based trust means not showing your team your highlight reel but instead showing them the behind-the-scenes operations. It means you take off any mask you’ve put on and just be yourself. You admit when you fail, you ask for help, and you take ownership when you make mistakes. If your team member has an idea that’s better than yours, having vulnerability-based trust means you recognize that and praise them. Your team has to get past the whole “doctor persona” and really understand you as a person. Be open, honest, and—this can’t be stressed enough—vulnerable. In other words, be transparent. This can be emotional transparency or even financial transparency.

Vulnerability-based trust provides the foundation of the entire pyramid. Without it, you can’t achieve the other elements of the pyramid.

Constructive Conflict

A lot of practice leaders shrink away from conflict because it means confrontation and can destroy relationships within a team. Constructive conflict, however, is conflict around ideas rather than confrontation. Conflict around ideas makes ideas better as they are tweaked according to everyone’s opinions.

If you present an idea to your team during your morning huddle, but nobody participates and tries to make the idea better, the idea will never reach its full potential. If people weigh in and try to improve the idea, then the idea will only get better. A healthy team works together. One person doesn’t come up with all the ideas, expecting the team to just go with it with veiled discussions and guarded comments. If the team is healthy, members will all work on an idea together, regardless of who proposed it. They’ll be willing to debate the idea and even disagree with it if they want to.

Commitment

 

5 Elements of a Healthy Dental Team

 

Once an idea has been agreed upon after some constructive conflict, your team needs to take action and be committed to making the idea productive.

After an open debate of ideas, your team will be more willing to commit to an idea. If you don’t have that constructive conflict, however, and the idea was yours and yours alone, your team won’t feel thrilled about committing to your idea because they had no say in it.

Accountability

The doctors can be held accountable by the team too. Accountability isn’t strictly from the top down. Everyone has to be accountable to each other, regardless of their position in the hierarchy, if you want your team to be healthy.

Results

 

5 Elements of a Healthy Dental Team

 

“Results” doesn’t necessarily mean profitability, productivity, or collections. One of the best results you can get is having a team that gets up in the morning excited to work with you. When your team members are happy to come to work, they’ll treat your patients with enthusiasm, and they’ll be happy to help you grow your practice.

Does Your Team Have all Five Elements of a Healthy Team?

All of these elements work in harmony with one another to create a healthy team, and a healthy team means a successful practice. How many of these do you have with your team?

If you need help building these five elements into your team, sign up for our Dental Platinum Coaching Program. In there, you’ll have access to leading experts on all parts of running a practice!

3 Skills to Help Every Team Member Develop

3 Skills to Help Every Team Member Develop

Often, leaders fall into the trap of hiring people and expecting them to have all the skills needed to perform their tasks well. While that is ideal, it is almost never the case. Even the most highly qualified and experienced applicant will be missing some traits and skills needed for your practice. They have been trained by another practice to do things the way that practice does it.

With Delivering WOW, your practice will be different than most other practices. It will be run differently. It will be more focused. And when everyone is on the same page, it will be smoother and easier to run. Here are three skills to help every team member develop if you want to ensure your entire team can help your practice achieve your practice vision.

The Ability to Create and Harness Value

 

3 Skills to Help Every Team Member Develop

 

One of the best skills a team member can have is the ability to understand what actions would add value to your practice. That skill helps team members provide direction, confidence, and creativity. It helps them understand their unique talents and strengths. It helps them identify areas for improvement and gives them the confidence to ask for help when needed, for the greater good of your practice. And when they need help, the ability to identify, create, and harness value lets them know where to look to get the help they need.

As practice leaders, we can help team members create and harness value by talking openly about practice goals and individual strengths and areas for improvement. That allows us to build a team of leaders who can elevate our practices to new heights. They will do so by having the confidence to get help when needed and consistently improve the way your practice is run.

The Ability to Take Initiative to Solve Problems

 

3 Skills to Help Every Team Member Develop

 

Team members create an environment of excuses, not initiative, if they constantly say, “It’s not my place,” “I don’t want to step on anyone's toes,” or “It’s someone else’s responsibility,” when something goes wrong. We must promote the idea that taking initiative to find solutions to practice problems is part of everyone’s job responsibilities.

Your staff should be looking for ways to take initiative to solve problems in your practice. When problems arise, the best team members identify, discuss, and solve them as efficiently as possible; they don’t pass the buck to someone else or ignore the problem, hoping it will go away on its own. The best team members take action to solve problems as soon as possible.

Encourage team members to execute solutions that are well-reasoned without having to go to you beforehand. Give them the freedom to try new things, and accept that not everything will work out. Being proactive means stepping out, taking a risk, and trying something.

The Ability to Maintain Focus on Achieving Results

 

3 Skills to Help Every Team Member Develop

 

In my Inner Circle Dental Mastermind, we teach leaders and team members to ask themselves what tasks look like when they are done and done well. When leaders train team members to ask themselves that question, it helps them focus on results without sacrificing the practice culture. It helps them work “smarter, not harder,” which maximizes results achieved within set time periods.

This will give them a really solid point of reference for any upcoming similar projects. They won’t be left scratching their heads, wondering if they’re doing something right and constantly having to check in with a leader for approval. From that explanation of a “good” outcome, they can reverse engineer success.

Giving Employees the Skills Needed to Succeed Together

Training and developing a team that performs consistently well and heads in the same direction can be the best investment you make in your practice. It is the only way to be able to delegate with confidence. It is the only way to make sure everyone is working both smart and hard. These three skills will position team members to do exactly that. 

TAKE ACTION TODAY:

To learn more about leading your team members, our team of expert coaches at Delivering WOW Platinum Mastermind Program can train you and your entire team in every area of your practice.

You can also check out our upcoming Marketing & Practice Growth Challenge where you will receive 21 days of actions to implement in your practice, alongside your team. By the time the challenge is complete, you will have created your 12-month marketing plan, launched a successful marketing campaign in your community, and implemented systems for repeatable, scalable success in your practice. Click here for more details!

How to Improve Consistency in Your Practice

How to Improve Consistency in Your Practice

If there’s one thing that controls the direction of your dental practice, it’s consistency. If you and your team do consistently well, you’ll build an amazing practice. If you do consistently poor or are inconsistent, you’ll never reach your practice’s full potential.

Building more positive consistency into your practice doesn’t need to be difficult either. In fact, it can make life easier for you and your team while improving your results. Here are two ways to improve consistency in your practice.

Get your team to take responsibility for practice tasks.

 

How to Improve Consistency in Your Practice

 

Accountability is one of the best-kept secrets of the most successful people in business and life. Think about how many people set New Year’s resolutions each year only to give up after a month, week, or even a day.

While sometimes the problem with New Years’ resolutions is that people set a goal without a plan, oftentimes, the real problem is a lack of accountability. Say you want to lose weight. You might set a New Year’s resolution to lose 30 pounds next year. Even without a complicated plan, most people know they’re likely going to have to eat better and get more exercise to achieve their goal. In other words, most people who want to lose weight have some vision of a plan.

The reason most weight loss resolutions fail, however, is people lack accountability. They have nobody encouraging them to follow through with their goal. They have nobody supporting them in eating better or exercising more. In fact, the support communities that usually come with organized programs are often the main reason many people have at least short-term success with organized diets. There’s no one perfect diet. There are a bunch of diets that help people lose weight. When people sign up and get held accountable through support networks, they lose weight.

The same is true for your dental practice. One of my favorite productivity tools we use in my practice is a simple whiteboard. We use it to write goals for procedures and hold each other accountable for completing the tasks that allow us to hit our goals. This is important. If we want to place 50 implants one month, we don’t just recommend implants to people. We market to attract implant patients. We follow up with patients who have talked with us about implants. We check in with patients who we think may be interested and invite them in for a consultation.

The act of using a whiteboard this way and checking in with our team to see where we are throughout the month helps hold us accountable and keeps our goals top of mind.

We don’t just list various goals for procedures, new patients, and the like. We also ask each team member to hold everyone accountable for one or two of our goals. We then write who is responsible for each goal next to it on the whiteboard so everyone knows.

For example, one team member might be in charge of holding us accountable for crowns goals. That person would do things such as follow up on crown marketing funnels and marketing. They would remind doctors and hygienists when they’re scheduled to see patients who may need a crown. They would also make follow-up phone calls with potential implant patients.

Having each person take primary responsibility for one or two goals does two things. First, it makes sure no task or goal gets overlooked. It’s sometimes easy for five people to each assume one of the other people is performing a task only to realize nobody was. Second, it spreads out work and allows each person to focus on one or two tasks. Together, this helps you ensure each goal for your practice is being consistently pushed forward.

Give your team a safe place to address patient issues.

 

How to Improve Consistency in Your Practice

 

Another important part of your practice where consistency matters is the way you deliver WOW experiences to your patients. For example, in my practice, we offer headphones and iPads to patients to take away the sounds of our tools. This helps ease people’s anxiety along with some of the other things we do to create a spa-like atmosphere. It’s one of the things that makes us different.

If we don’t consistently provide headphones and iPads, or gourmet coffees and teas, or warm towels, or any of the other things that help us deliver WOW experiences, we’re not us.

One morning, a patient mentioned that they weren’t offered headphones. I didn’t know why they weren’t offered headphones. Maybe the batteries were dead. Maybe a pair or two was broken and we needed to order more. All I knew was a patient wasn’t offered headphones.

With everything going on in a practice, it’s easy for issues like these to be forgotten. But we use our whiteboard to get to the bottom of all these issues while they’re still minor.

Right next to our list of practice goals, we have a box that says “issues.” Whenever an issue comes up, someone writes the issue down to make sure it gets addressed.

We don’t make a big issue out of things, and my team understands that. Our issues section on our whiteboard just acts as a safe place to list things for us to get to the bottom of the next day in our morning huddle. That ensures we address things quickly, get back on track, and move forward together. We all have little things that happen in our practices. If we can address those things in real time, it helps prevent little things from becoming bad habits. And that prevents bad habits from becoming inconsistencies in the experiences our patients receive when they come in.

How do you maintain consistency in your practice?

 

How to Improve Consistency in Your Practice

 

If you aren’t using a whiteboard for practice goals, consistency, and accountability, you could be making life much more difficult for you and your team. You could also be making patient experiences subpar or inconsistent. A simple whiteboard could be all you need to make things run much smoother!

TAKE ACTION TODAY:

If you want step-by-step guidance on how to implement whiteboards in your practice, your next step is to learn more about our Marketing & Practice Growth Challenge. Hundreds of practices have gone through this challenge and experienced renewed purpose and energy in their work, clear tracking of their goals, AND growth in their production and revenue! Save your spot in our upcoming Marketing and Practice Growth Challenge here — use the code CHALLENGE for a 20% discount at checkout!

For more support, check out the team of expert coaches, training, and resources we offer in our signature Delivering WOW Platinum Mastermind Program.